Our goal is to have as few rules as possible. But we still gotta install some kind of order around here. Here are the rules we run by.
Cancellations:We request that you reschedule or cancel your appointment with as much notice as possible so that your stylist can have that time slot available for another client.If you cancel a curl or color service with less than 24 hour notice, we have a 25% late cancellation fee. If there is a repeated issue of late cancellations for haircut appointments, we reserve the right to have a credit card on file in order to book future haircut appointments as well.
No-shows: If you do not show up for an appointment, we have a 50% no-show fee. If we don't have a credit card on file for you, we'll require upfront payment in order to book again. If there is a genuine emergency or you are charged a fee in error, please let us know as soon as possible so we can take care of it.
Product returns: If you are not happy with the performance of any retail product you buy from us, just bring it back and we will refund or exchange it for something you would like better.
Do-overs:If for any reason you are unhappy with the way your hair turns out, please contact us within a week, and we will be happy to adjust or re-do the original service at no charge, either with your original stylist or with another stylist at the same price level.
Running Late: If you are more than 10 minutes late for your appointment, we probably will have to reschedule you. This is so that we will not rush through your service, or be late for the clients following you. We'll do everything we can to accommodate you as soon as possible.
Children: We welcome well-behaved children. However, there are many chemicals and sharp instruments lying around, so they need to be supervised at all times. Also, many clients use their time with us to relax and unwind, and if little ones are loud or acting up, that can disrupt their experience. If children are upset, uncooperative, or struggling during their own service, we will have to reschedule. It's just not safe.