Life happens. We get it.
Our goal is to have as few rules as possible, and to be kind and understanding. But we still gotta instill some kind of order around here.
Running Late: If you are more than 10 minutes late for your appointment, we may have to reschedule you for another time. This is so that we will not rush through your service, or be late for the clients following you. We'll do everything we can to accommodate you as soon as possible.
Children: We welcome well-behaved children. However, there are many chemicals and sharp instruments lying around, so they need to be supervised at all times. We don't have any minimum age limits for cutting children's hair, but if they are crying, upset, or struggling, we can not complete the service. It's just not safe.
Do-overs: If for any reason you are unhappy with the way your hair turns out, please contact us within a week, and we will be happy to adjust or re-do the original service at no charge. The service will be done by a manager, unless you specifically request to have it done by your original stylist.
Cancellations and no-shows: We request that you reschedule or cancel your appointment with at least 2 hours notice (4 hours for color services), so that your stylist can have that time slot available for another client.
If you no-show or cancel without adequate notice more than once, we will ask to have your credit card number upfront in order to book again, and reserve the right to charge 50% of the value of any future no-show appointments.
Product returns: If you are not happy with the performance of any retail product you buy from us, just bring it back and we will refund or exchange it for something you would like better.
Thanks for your understanding!
